How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Product & Pricing
New Map Update version 14.10 on Nov 23, 2020
Version 14.10 New Features
Why there is no download option for my map update?
Map update temporary not available
2017 - 2019 Genesis G90
See all 16 articles
Return & Refund
What is the Return Policy?
Can I exchange the map update if I ordered the wrong one?
Can I return the product if I am not satisfied?
Can I return the product if it doesn’t contain certain address, point of interest, or road?
When can I get my refund?
Why do I need to create a MnSOFT free account?
My shipping got delayed, what can I do?
When will the order ship?
How can I track my order?
Shipping to Canada only FedEx
See all 7 articles
Download & Setting
What type of SD card should I use for the download?
What kind of computer is required to download the map update?
What Internet Connection is recommended to download the map updates?
The download recommends using a 32GB SD card, can I use 64GB?
Can I use Chromebook, Windows 10s, LINUX, UNIX, or mobile device to download the map updates?
Navigation Updater.pkg can't be opened because Apple cannot check it for malicious software.
MacOS X installation error, "Navigation Updater.pkg" can't be opened...
While copying the files I received the following error codes, what do I do next?
During download I received the following error codes, what do I do next?
While unzipping the files I received the following error codes, what do I do next?
See all 6 articles
Setting & Option
How do you find my software version to enter in the “Search Model Name/Software Version”?
How do I download update data to hard disk?
Help with the Navigation Updater software
Where can I find my Device ID?
While formatting I received “Portable Device Formatting Unsuccessful” error code, what do I do next?
Copying Downloaded Files
How to copy downloaded files to the SD card/USB drive?
How to back-up the current SD card / USB drive?
Download or copy to an existing SD card
Firewall & Malware Setting
My Windows Firewall blocked the download process, how do I fix this?
How do I pause real-time monitoring of security programs (anti-virus/anti-malware) or make exceptions for the Navigation Updater?
How to find out if I have Antivirus, Antimalware, or Firewall?
Map Update Process & Issues
How do I find out if my car has built-in Navigation System?
How to check your map version?
What is Device ID and Authentication Code?
Genesis JogDial / Premium or Touch Only
How to get map update?
Ready to Install
Map update preparation steps
Where do I insert the media in the car?
Can I uninstall an update and revert back to the previous version?
I got "Error 107" when I run the update
I got "Failed to Authenticate Navigation", what should I do?
I got "No Updating Files" or "No Map Update" error message
“Map Data on SD Card is Not Compatible” error
“The Hardware Version is Not Compatible” error
See all 14 articles
Help, the installation process is stuck! How do I reset?
After Installation Issues
After updating, why my SiriusXM traffic data is not working?
Why I'm no longer able to see HD traffic?
Why my Bluetooth is not working correctly?
Why my map color is too light / not enough contract / difficult to see?
My Red Light / Speed Trap is not working
Navigation Day & Night mode is reverse or stuck
"Cannot Display Map" error after map update is completed
Voice Recognition Issue
Why my voice recognition is not working correctly?
I am having software issues since the update. What should I do?
Why my head unit lock when the SD card is inserted? The head unit works fine without the SD card.
How to disable / turn off Sound of Nature?
How to cancel my Navigation route guidance?
How to set radio presets after the v14.10 map update?
See all 8 articles
Something went wrong, how do I reset?
Server Base Routing
What is Server-Based Routing?
How do I get access to Server-Based Routing?
What is BlueLink / UVO / Connected Services Account?
How to check if you have map version 14.0 or newer?
A recent route I was provided is not the most optimal route. How do I report it?
See all 7 articles
Missing Map Data
Report It To Us
Why my address/street is not on the current update?
Apple Car Play / Android Auto
I have no navigation, but I want to get Apple CarPlay / Android Auto. Can I order the map update?
Will map update add Apple CarPlay / Android Auto?
Will a map update fix issue with Apple CarPlay / Android Auto?
I need support for Apple CarPlay / Android Auto related issue
Feature How To & Request
Is there a feature that you would like to see or not to see on the future update?
How to set and adjust Highway Drive Assist (HDA) speed limit
How to connect Apple CarPlay / Android Auto
How to find nearby EV Charging Station
How to use Text Messaging
See all 9 articles
Head Unit Info
Hyundai Santa Fe
See all 13 articles
Manufacturer Customer Care
MnSOFT Customer Care
Issue with Login
International Related Question
I am from outside the USA or Canada, where can I get my update?
Can Hyundai-MnSoft ship the product outside the USA or Canada?
I’m moving to another country outside of US/Canada. Can I get the map for another country?
Call Center Manual
NAV Simulator How to ...