Solutions Center

Product & Pricing 11

• Map Update version 14.10 coming in November 2020
• Map Update version 14.5 on Aug 25, 2020
• Why there is no download option for my map update?
• How much is the map update cost?
• Is there any advantage to purchase the map update instead of downloading it?

See all 11 articles

Return & Refund 5

• What is the Return Policy?
• Can I exchange the map update if I ordered the wrong one?
• Can I return the product if I am not satisfied?
• Can I return the product if it doesn’t contain certain address, point of interest, or road?
• When can I get my refund?

Shipping 5

• Why do I need to create a free account?
• My shipping got delayed, what can I do?
• When will the order ship?
• How can I track my order?
• Can Hyundai-MnSoft ship the product outside the USA or Canada?

Requirements 5

• What type of SD card should I use for the download?
• What kind of computer is required to download the map update?
• What Internet Connection is recommended to download the map updates?
• The download recommends using a 32GB SD card, can I use 64GB?
• Can I use Chromebook, Windows 10s, LINUX, UNIX, or mobile device to download the map updates?

Error Code/Message 4

• MAC installation error, "Navigation Updater.pkg" can't be opened...
• While copying the files I received the following error codes, what do I do next?
• During download I received the following error codes, what do I do next?
• While unzipping the files I received the following error codes, what do I do next?

Setting & Option 3

• How do you find my software version to enter in the “Search Model Name/Software Version”?
• How do I download update data to hard disk?
• Help with the Navigation Updater software

Formating 1

• While formatting I received “Portable Device Formatting Unsuccessful” error code, what do I do next?

Copying Downloaded Files 1

• I downloaded the files on computer, how do I copy them to the SD card/USB drive?

Firewall & Malware Setting 3

• My Windows Firewall blocked the download process, how do I fix this?
• How do I pause real-time monitoring of security programs (anti-virus/anti-malware) or make exceptions for the Navigation Updater?
• How to find out if I have Antivirus, Antimalware, or Firewall?

System Verification 2

• How do I find out if my car has built-in Navigation System?
• How to check your map version?

Ready to Install 3

• What should I prepare before performing map update in the car?
• Where do I insert the media in the car?
• Can I uninstall an update and revert back to the previous version?

Error Code/Message 9

• I got "Error 107" when I run the update
• I got "Failed to Authenticate Navigation", what should I do?
• “Map Data on SD Card is Not Compatible” error
• “The Hardware Version is Not Compatible” error
• I am stuck at Logo Splash or Blank Screen, Help!?

See all 9 articles

Reset 1

• Help, the installation process is stuck! How do I reset?

Connection Issue 3

• After updating, why my SiriusXM traffic data is not working?
• Why I'm no longer able to see HD traffic?
• Why my Bluetooth is not working correctly?

Display Issue 2

• Why my map color is too light / not enough contract / difficult to see?
• My Red Light / Speed Trap is not working

Voice Recognition Issue 1

• Why my voice recognition is not working correctly?

Other Issue 2

• I am having software issues since the update. What should I do?
• Why my head unit lock when the SD card is inserted? The head unit works fine without the SD card.

Reset 1

• Something went wrong, how do I reset?

Server Base Routing 6

• What is Server-Based Routing?
• How do I get access to Server-Based Routing?
• How to check if you have map version 14.0 or newer?
• A recent route I was provided is not the most optimal route. How do I report it?
• Why my ETA is inaccurate?

See all 6 articles

Report It To Us 1

• Why my address/street is not on the current update?

Installation Questions 7

• My car does not have built-in navigation but I want to update to get AC/AA. Can I order the map update?
• My car does not have ACP/AA. Can I get it by ordering a map update?
• I am having issues with ACP/AA. Will a map update fix it?
• My Android Auto cannot display full screen?
• I cannot display Album Art?

See all 7 articles

Feature Request 1

• Is there a feature that you would like to see or not to see on the future update?

Head Unit Info 13

• Hyundai Azera
• Hyundai Elantra
• Hyundai Genesis
• Hyundai Santa Fe
• Hyundai Sonata

See all 13 articles

Contact Us 2

• Manufacturer Customer Care
• MnSOFT Customer Care