Solutions Center

Product & Pricing 16

• New Map Update version 14.10 on Nov 23, 2020
• Version 14.10 New Features
• Why there is no download option for my map update?
• Map update temporary not available
• 2017 - 2019 Genesis G90

See all 16 articles

Return & Refund 5

• What is the Return Policy?
• Can I exchange the map update if I ordered the wrong one?
• Can I return the product if I am not satisfied?
• Can I return the product if it doesn’t contain certain address, point of interest, or road?
• When can I get my refund?

Shipping 7

• Why do I need to create a MnSOFT free account?
• My shipping got delayed, what can I do?
• When will the order ship?
• How can I track my order?
• Shipping to Canada only FedEx

See all 7 articles

Requirements 5

• What type of SD card should I use for the download?
• What kind of computer is required to download the map update?
• What Internet Connection is recommended to download the map updates?
• The download recommends using a 32GB SD card, can I use 64GB?
• Can I use Chromebook, Windows 10s, LINUX, UNIX, or mobile device to download the map updates?

Error Code/Message 6

• Navigation Updater.pkg can't be opened because Apple cannot check it for malicious software.
• MacOS X installation error, "Navigation Updater.pkg" can't be opened...
• While copying the files I received the following error codes, what do I do next?
• During download I received the following error codes, what do I do next?
• While unzipping the files I received the following error codes, what do I do next?

See all 6 articles

Setting & Option 4

• How do you find my software version to enter in the “Search Model Name/Software Version”?
• How do I download update data to hard disk?
• Help with the Navigation Updater software
• Where can I find my Device ID?

Formating 1

• While formatting I received “Portable Device Formatting Unsuccessful” error code, what do I do next?

Copying Downloaded Files 3

• How to copy downloaded files to the SD card/USB drive?
• How to back-up the current SD card / USB drive?
• Download or copy to an existing SD card

Firewall & Malware Setting 3

• My Windows Firewall blocked the download process, how do I fix this?
• How do I pause real-time monitoring of security programs (anti-virus/anti-malware) or make exceptions for the Navigation Updater?
• How to find out if I have Antivirus, Antimalware, or Firewall?

System Verification 5

• How do I find out if my car has built-in Navigation System?
• How to check your map version?
• What is Device ID and Authentication Code?
• Genesis JogDial / Premium or Touch Only
• How to get map update?

Ready to Install 3

• Map update preparation steps
• Where do I insert the media in the car?
• Can I uninstall an update and revert back to the previous version?

Error Code/Message 14

• I got "Error 107" when I run the update
• I got "Failed to Authenticate Navigation", what should I do?
• I got "No Updating Files" or "No Map Update" error message
• “Map Data on SD Card is Not Compatible” error
• “The Hardware Version is Not Compatible” error

See all 14 articles

Reset 1

• Help, the installation process is stuck! How do I reset?

Connection Issue 3

• After updating, why my SiriusXM traffic data is not working?
• Why I'm no longer able to see HD traffic?
• Why my Bluetooth is not working correctly?

Display Issue 4

• Why my map color is too light / not enough contract / difficult to see?
• My Red Light / Speed Trap is not working
• Navigation Day & Night mode is reverse or stuck
• "Cannot Display Map" error after map update is completed

Voice Recognition Issue 1

• Why my voice recognition is not working correctly?

Other Issue 8

• I am having software issues since the update. What should I do?
• Why my head unit lock when the SD card is inserted? The head unit works fine without the SD card.
• How to disable / turn off Sound of Nature?
• How to cancel my Navigation route guidance?
• How to set radio presets after the v14.10 map update?

See all 8 articles

Reset 1

• Something went wrong, how do I reset?

Server Base Routing 7

• What is Server-Based Routing?
• How do I get access to Server-Based Routing?
• What is BlueLink / UVO / Connected Services Account?
• How to check if you have map version 14.0 or newer?
• A recent route I was provided is not the most optimal route. How do I report it?

See all 7 articles

Report It To Us 1

• Why my address/street is not on the current update?

Installation Questions 4

• I have no navigation, but I want to get Apple CarPlay / Android Auto. Can I order the map update?
• Will map update add Apple CarPlay / Android Auto?
• Will a map update fix issue with Apple CarPlay / Android Auto?
• I need support for Apple CarPlay / Android Auto related issue

Feature Request 9

• Is there a feature that you would like to see or not to see on the future update?
• How to set and adjust Highway Drive Assist (HDA) speed limit
• How to connect Apple CarPlay / Android Auto
• How to find nearby EV Charging Station
• How to use Text Messaging

See all 9 articles

Head Unit Info 13

• Hyundai Azera
• Hyundai Elantra
• Hyundai Genesis
• Hyundai Santa Fe
• Hyundai Sonata

See all 13 articles

Contact Us 3

• Manufacturer Customer Care
• MnSOFT Customer Care
• Issue with Login

International Related Question 3

• I am from outside the USA or Canada, where can I get my update?
• Can Hyundai-MnSoft ship the product outside the USA or Canada?
• I’m moving to another country outside of US/Canada. Can I get the map for another country?

NAV Simulator 1

• NAV Simulator How to ...