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Product & Pricing
Map Update version 14.10 coming in November 2020
Map Update version 14.5 on Aug 25, 2020
Why there is no download option for my map update?
How much is the map update cost?
Is there any advantage to purchase the map update instead of downloading it?
See all 11 articles
Return & Refund
What is the Return Policy?
Can I exchange the map update if I ordered the wrong one?
Can I return the product if I am not satisfied?
Can I return the product if it doesn’t contain certain address, point of interest, or road?
When can I get my refund?
Why do I need to create a free account?
My shipping got delayed, what can I do?
When will the order ship?
How can I track my order?
Can Hyundai-MnSoft ship the product outside the USA or Canada?
Download & Setting
What type of SD card should I use for the download?
What kind of computer is required to download the map update?
What Internet Connection is recommended to download the map updates?
The download recommends using a 32GB SD card, can I use 64GB?
Can I use Chromebook, Windows 10s, LINUX, UNIX, or mobile device to download the map updates?
MAC installation error, "Navigation Updater.pkg" can't be opened...
While copying the files I received the following error codes, what do I do next?
During download I received the following error codes, what do I do next?
While unzipping the files I received the following error codes, what do I do next?
Setting & Option
How do you find my software version to enter in the “Search Model Name/Software Version”?
How do I download update data to hard disk?
Help with the Navigation Updater software
While formatting I received “Portable Device Formatting Unsuccessful” error code, what do I do next?
Copying Downloaded Files
I downloaded the files on computer, how do I copy them to the SD card/USB drive?
Firewall & Malware Setting
My Windows Firewall blocked the download process, how do I fix this?
How do I pause real-time monitoring of security programs (anti-virus/anti-malware) or make exceptions for the Navigation Updater?
How to find out if I have Antivirus, Antimalware, or Firewall?
Map Update Process & Issues
How do I find out if my car has built-in Navigation System?
How to check your map version?
Ready to Install
What should I prepare before performing map update in the car?
Where do I insert the media in the car?
Can I uninstall an update and revert back to the previous version?
I got "Error 107" when I run the update
I got "Failed to Authenticate Navigation", what should I do?
“Map Data on SD Card is Not Compatible” error
“The Hardware Version is Not Compatible” error
I am stuck at Logo Splash or Blank Screen, Help!?
See all 9 articles
Help, the installation process is stuck! How do I reset?
After Installation Issues
After updating, why my SiriusXM traffic data is not working?
Why I'm no longer able to see HD traffic?
Why my Bluetooth is not working correctly?
Why my map color is too light / not enough contract / difficult to see?
My Red Light / Speed Trap is not working
Voice Recognition Issue
Why my voice recognition is not working correctly?
I am having software issues since the update. What should I do?
Why my head unit lock when the SD card is inserted? The head unit works fine without the SD card.
Something went wrong, how do I reset?
Server Base Routing
What is Server-Based Routing?
How do I get access to Server-Based Routing?
How to check if you have map version 14.0 or newer?
A recent route I was provided is not the most optimal route. How do I report it?
Why my ETA is inaccurate?
See all 6 articles
Missing Map Data
Report It To Us
Why my address/street is not on the current update?
Apple Car Play / Android Auto
My car does not have built-in navigation but I want to update to get AC/AA. Can I order the map update?
My car does not have ACP/AA. Can I get it by ordering a map update?
I am having issues with ACP/AA. Will a map update fix it?
My Android Auto cannot display full screen?
I cannot display Album Art?
See all 7 articles
Is there a feature that you would like to see or not to see on the future update?
Head Unit Info
Hyundai Santa Fe
See all 13 articles
Manufacturer Customer Care
MnSOFT Customer Care