Solutions Center

Requirements 5

• What type of SD card should I use for the download?
• What kind of computer is required to download the map update?
• What Internet Connection is recommended to download the map updates?
• The download recommends using a 32GB SD card, can I use 64GB?
• Can I use Chromebook, Windows 10s, LINUX, UNIX, or mobile device to download the map updates?

Error Code/Message 4

• MAC installation error, "Navigation Updater.pkg" can't be opened...
• While copying the files I received the following error codes, what do I do next?
• During download I received the following error codes, what do I do next?
• While unzipping the files I received the following error codes, what do I do next?

Setting & Option 3

• How do you find my software version to enter in the “Search Model Name/Software Version”?
• How do I download update data to hard disk?
• Help with the Navigation Updater software

Formating 1

• While formatting I received “Portable Device Formatting Unsuccessful” error code, what do I do next?

Copying Downloaded Files 1

• I downloaded the files on computer, how do I copy them to the SD card/USB drive?

Firewall & Malware Setting 3

• My Windows Firewall blocked the download process, how do I fix this?
• How do I pause real-time monitoring of security programs (anti-virus/anti-malware) or make exceptions for the Navigation Updater?
• How to find out if I have Antivirus, Antimalware, or Firewall?