This message is shown when the user has downloaded the update file for the wrong model. Go to the vehicle’s [System Information] menu to check the S/W VER. Head to  [Navigation Updater] Program > [Find via Software Version] to download the correct file for your model, then proceed with the update through your vehicle.

 

 ▶ Find your S/W VER


If this problem persists, please contact our customer support via online chat or at 888-757-0010.