This message is shown when there is a mismatch between the updated system of the vehicle and the map data on the SD card.  Go to the vehicle’s [System Information] menu to check the S/W VER. Head to  [Navigation Updater] Program > [Find via Software Version] to download the correct file for your model, then proceed with the update through your vehicle. 

 ▶ Find your S/W VER

If the system continues to fail to update, please contact our customer support via online chat or at 800-757-0010.