Shipping

Why do I need to create a MnSOFT free account?
The free account will allow you to track your order, shipping, and access to re-download. We respect your privacy and your information is only accessible to...
Wed, Oct 28, 2020 at 11:51 AM
My shipping got delayed, what can I do?
We are sorry that your shipment got delayed. Since we are not affiliated with the shipping company, we are not responsible for any delivery delay that is ha...
Wed, Nov 18, 2020 at 2:06 PM
When will the order ship?
Orders are typically processed within 1 to 2 business days. When orders are placed before 10am PST we do our best to process them same day. Please call us a...
Thu, Jul 30, 2020 at 9:14 AM
How can I track my order?
Please login to your FREE ACCOUNT and then go to MY ORDERS to find your tracking number. Please call us at 888-757-0010 if you experience a long delay or su...
Thu, Jul 30, 2020 at 9:12 AM
Shipping to Canada only FedEx
Currently we are only offering FedEx Ground and International for shipping to Canada. We used to offer USPS, but we have to remove it from the shipping opti...
Wed, Oct 28, 2020 at 3:43 PM
Shipment tracking show delivered, but I don't receive the package.
We understand your frustration with the lost or stolen package case. Since we are not affiliated with the shipping company, we won't be able to help yo...
Thu, Nov 19, 2020 at 11:51 AM
The package is lost per shipment tracking
Sometimes shipping company made a mistake and we would like to help you with this case. Please contact us during normal business hours via chat portal or at...
Thu, Nov 19, 2020 at 12:03 PM