Error Code/Message

I got "Error 107" when I run the update
This error code usually appear at the bottom right hand corner. Error 107 indicates one or more update files are corrupted.  To fix the issue: Download c...
Mon, Oct 26, 2020 at 8:38 AM
I got "Failed to Authenticate Navigation", what should I do?
There are 2 possible causes for this error message:  The Software version in your head unit is older than the Map version on the SD card/USB drive...
Mon, Oct 26, 2020 at 8:39 AM
I got "No Updating Files" or No Map Update" error message
There are 2 possible cause for this error: If you download the map update from the update.hyundai/kia/genesis.com, you may have copy the vehicle folder in...
Wed, Nov 4, 2020 at 5:09 PM
“Map Data on SD Card is Not Compatible” error
This message is shown when there is a mismatch between the updated system of the vehicle and the map data on the SD card.  Go to the vehicle’s [System Infor...
Thu, Sep 24, 2020 at 8:39 AM
“The Hardware Version is Not Compatible” error
This message is shown when the user has downloaded the update file for the wrong model. Go to the vehicle’s [System Information] menu to check the S/W VER. ...
Mon, Oct 26, 2020 at 8:39 AM
I am stuck at Logo Splash or Blank Screen, Help!?
If after a successful or during update process the head unit restart and stuck at either logo splash or just a blank screen, please reset the head unit by d...
Mon, Oct 26, 2020 at 8:40 AM
2015 Hyundai Genesis w/ JogDial [ Update ] Button Not Active
If you already downloaded the correct version of the map update into an SD card and the [ Update ] button is still grey out/not active after the SD card i...
Mon, Oct 26, 2020 at 8:38 AM
My Error Code/Message is not listed here. What can I do?
If possible, take a picture of the Error Code/Message and System Info and please contact our customer support via online chat, contact form, or at 888-757-0...
Mon, Oct 26, 2020 at 8:40 AM
My update is taking too long and seems to be stuck. What should I do?
Update times may vary by model. If you believe there is an issue, please do not turn off* your vehicle and contact our customer support via online chat or a...
Mon, Oct 26, 2020 at 8:41 AM
I am having issues with my navigation system. Will a map update fix it?
Not likely. If your vehicle has some underlying issues, a map update will not necessarily address them as it could pertain to other vehicle issues. Please c...
Sun, Jul 26, 2020 at 10:23 PM